EPAL IT SOLUTIONS is a premier B2B marketplace platform connecting global buyers with verified suppliers of industrial equipment, machinery, and business services. We facilitate secure and efficient trade transactions.
Our platform is designed for manufacturers, wholesalers, distributors, procurement professionals, exporters, importers, and business owners across various industries.
Yes, we serve businesses worldwide, though some services may vary by region. Check our regional pages for specific country availability.
Click the "Register" or "Sign Up" button in the top navigation. You'll need to provide business details, contact information, and verify your email address.
We offer three account levels: Basic (free), Professional (paid), and Enterprise (custom). Each offers different features and capabilities.
Yes, EPAL IT SOLUTIONS has mobile apps for iOS and Android devices available for download from respective app stores.
Click "Forgot Password" on the login page and enter your registered email. You'll receive password reset instructions.
Professional and Enterprise accounts support multiple user logins with different permission levels.
Log in, go to "My Account" > "Company Profile," and edit your information. Changes may require verification before publishing.
Currently, we support English, Spanish, French, German, Mandarin, and Arabic. More languages are being added.
Use the "unsubscribe" link in any marketing email or adjust your notification settings in your account preferences.
Users must be legitimate businesses, comply with our Terms of Service, and not engage in prohibited activities listed in our policies.
Use the "Report" button on any listing or profile, or contact our moderation team directly through the Help Center.
Our comprehensive privacy policy details how we handle your data. You can review it in the footer of every page.
We welcome partnerships. Visit our "Partnership" page or contact [email protected] for collaboration opportunities.
Use the search bar with keywords, or browse by category, industry, or supplier location. Advanced filters help narrow results.
RFQs allow you to post your specific requirements so multiple suppliers can submit competitive quotes. This is ideal for customized or bulk purchases.
From your buyer dashboard, click "Post RFQ," fill in your requirements, specifications, quantity, and deadline, then publish.
Yes, most suppliers are open to negotiation, especially for large orders. Use our messaging system to discuss terms directly.
View supplier profiles, verification status, ratings, reviews, transaction history, and response times to make informed decisions.
Verified suppliers have undergone our authentication process, including business license verification and on-site checks where possible.
Click the "Save" or "Favorite" icon on any listing to add it to your Wishlist for easy access later.
Yes, many suppliers offer samples. Contact them directly to inquire about sample availability, costs, and shipping.
MOQs are the smallest quantity a supplier is willing to sell. This varies by product and supplier and is usually listed in product details.
Shipping costs depend on incoterms, weight, dimensions, and destination. Suppliers typically provide shipping quotes upon request.
Contact the supplier immediately (within the agreed inspection period) with photo/video evidence. Our dispute resolution team can assist if needed.
After order completion, you'll receive an invitation to rate and review your experience. Reviews must be factual and professional.
Cancellation depends on the supplier's policy and order status. Contact them immediately via our platform to request cancellation.
While we facilitate connections, transactions are between parties. We recommend using secure payment methods and our Trade Assurance program for eligible orders.
Once shipped, suppliers should provide tracking information through our platform's order management system.
International Commercial Terms (like FOB, CIF, EXW) define shipping responsibilities and costs between buyer and seller. Learn about them in our Trade Guide.
rom your seller dashboard, click "Add Product," complete all fields (title, description, images, specifications, pricing), and submit for review.
High-quality images, detailed descriptions with keywords, clear specifications, competitive pricing, and transparent terms attract more buyers.
Typically 24-48 hours during business days. Our team reviews listings for compliance with our policies.
Common reasons include prohibited items, poor quality images, insufficient information, or violation of listing guidelines. You'll receive specific feedback.
Basic accounts can list up to 50 products. Professional accounts get 500 listings, and Enterprise accounts have unlimited listings.
Use relevant keywords in titles and descriptions, maintain competitive pricing, upload multiple high-quality images/videos, and keep listings updated.
Promoted listings appear in premium positions in search results. You pay per click. This is available to Professional and Enterprise accounts.
Monitor relevant RFQs in your industry. Click "Submit Quote" to provide pricing, lead time, and terms directly to the buyer.
Respond promptly (within 24 hours), be professional, answer all questions clearly, and follow up appropriately.
Consider your costs, market competition, perceived value, and target profit margin. Research similar listings for reference.
Yes, you can set tiered pricing (price breaks for quantity) in your listing or negotiate bulk discounts directly with buyers.
Typically, the seller prepares commercial invoices, packing lists, and certificates. Shipping carriers provide bills of lading or airway bills.
Clarify incoterms with the buyer, package securely, complete customs documentation accurately, and use reliable shipping partners with tracking.
Our optional program that protects buyers and sellers in qualifying transactions. It helps build trust and facilitates smoother transactions.
Have a clear return policy. Communicate professionally, seek win-win solutions, and involve our support team if disputes arise.
Yes, Professional and Enterprise accounts can export their catalog data in CSV format from the dashboard.
Our seller analytics show views, inquiries, conversion rates, and buyer demographics to help you optimize your strategy.
Bank transfers (T/T), letters of credit (L/C), credit cards, PayPal, and escrow services. Specific methods depend on buyer/seller agreement.
Buyer pays EPALIT Escrow, 2) Seller ships goods, 3) Buyer inspects and approves, 4) Escrow releases payment to seller. This protects both parties.
Fees typically range from 0.5% to 2% of transaction value, depending on amount and risk. Parties decide who pays—buyer, seller, or split.
Usually 7-30 days, depending on shipping time and the inspection period agreed between buyer and seller.
Yes, we use PCI-DSS compliant payment gateways with encryption. We never store full credit card numbers on our servers
Yes, we use PCI-DSS compliant payment gateways with encryption. We never store full credit card numbers on our servers
USD is most common for international trade, but you can transact in EUR, GBP, or other major currencies as agreed with your partner.
Use our built-in currency converter for estimates, but final amounts depend on your bank's exchange rates at payment time.
T/T 30% deposit, 70% before shipment; 100% L/C at sight; or payment against documents. Negotiate terms that work for both parties.
From your order management dashboard, select the order and click "Create Proforma Invoice." Customize with your details and terms.
According to your agreed payment terms—typically a deposit before production and balance before or upon shipment.
Communicate with your trading partner immediately. If unresolved, contact our support team for assistance with payment follow-up.
No platform limits, but payment providers may have limits. For large transactions, bank transfers or L/Cs are recommended.
Gather all documentation (contracts, communications, proof of shipment), then contact our dispute resolution team through the Help Center.
Typically: commercial invoice, packing list, shipping documents, and any certificates required (origin, inspection, etc.).
Prices listed are typically exclusive of taxes unless specified. Clarify tax responsibilities with your trading partner based on incoterms and regulations